"A leading business expert shows why expertise really matters, and how leaders who deeply understand the nuts and bolts of their industry and organization--from businesses, to hospitals, to universities, to sports--make all the difference for its success and the happiness of people who work there"--

"Weaving together cutting-edge social science with riveting stories that take us from the frontlines of the Volkswagen scandal to backstage at the Oscars, and from deep beneath the Gulf of Mexico to the top of Mount Everest, Chris Clearfield and Andr©Łs Tilcsik explain how the increasing complexity of our systems creates conditions ripe for failure and why our brains and teams can't keep up. They highlight the paradox of progress: Though modern...